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HomeMy WebLinkAboutAPA2969Sijjitrt,; Join? Vt"l.t~~t P Pieasc ~etuin Po DCCUh/1EpJ-&- CONTROL B 8%iB HYDROELECTRiC PROJECT FEDERAL ENERGY. REGULATORY GOMMISSION BRi3JECT No. f It4 MESS SURVEY REPORT FINAL REPORT MARZAaEBA8C0 NOVEMBER I ~1986 SUglTNA J6ldT VENTURE DOCUMENT No, 2969 wer a SOSITHA HYDROELECTRIC BWOJECT BOSImSS SURVEY REPORT Report by Hafza-Ebascs Susitna Joint Ventur? Prepared for Alaska Power Authority Final Report November 2 985 AkTU QUESTIONS OR COMMENTS CONCERNING THIS REPORT SHOULD BE DIRECTED TO THE &&AS- BOWER AUTHORITY SUSITNA PROJECT OFFICE 1 a O INTRQDUCTIOH 1.1 BACKGROUND mD BUWCSSE 1.2 QBnCTIVES k ,3 WPQRT ORGMIL4TEON UPROACH mD aTHODOkWH 2 l, INTRODUCTION 2 * 2 CQWZLATXOM OF BUSINESS DPECTORIES 2,3 SURVEY BOUNDARIES 2,4 SURVEY DEVELBPmNT MD DATA eWALYSIS 3 DESCBPPTXON OF mSULTS INTRODUCTION 3 a 2 TALREETNA 3.2.1 Business Types 3.2.2 Duration and Omership 3.2.3 Employment 3,2,4 Business Volume 3.2.5 Business Problems 3.2.6 Expansion and New Business Plans 3,3 TUPPFR CWEM 3, a, 1 Bus inesa Types 3.3.2. Duration and Ownership 3.3.3 Employment 3,3 .&g Business V~%ume 3,3,$ Business Problems 3.3,6 Expansion and New Business Plans 3 CMTrnLL 3,4,1 Business Types 3.4,2 Duration and Ownership 3.4,3 Emplsgmnent 3,4,4 Business Volume 3,425 Business Probbens 3.4.6 Expansion and New Business Plans 3.5 mfiY 3,5,1 Business Types 3.5.2 Duration and Ownership 3,5.3 Emgfopent 3,s ,& Business Volume %A% Business Problems 3.5.6 Expansion and New Business Plans 6,O 8 BY MD CONCLUSfONS 6,1 Business Types 4.2 Duration and Ownership 4,3 Emplopeat 4,4 Business Volume 4,5 Business Problems 4,6 Expansion and New Business Plans APPENDIX A Business Survey Questionnaire LIST QP TULES (~ontinued) Title -- 1984 Business Vs%umes by Business Type in Cantwell Businesses Surveyed in Healy by Type Years in Operation and Years Omed by Business Type in WeaLy Number sf Full- and Part-time Employees by Business Type in Healy, Suanner 1984 Number of Full- and Part-tiae Family Member Employees by Business Type in Healy, Sumer 1984 1984 Sales in Business Type in Healy 1984 Business Volumes by Business Type in Nealy Problems by Business Type in Healy Plans for Expanding Current Business or Starting New Business in Healy Number of Businesses Surveyed by Type and Cornunity Years in Operation and Years Owned in Ail Communities Number of Full- and Part-time Employees by Business Type in All Cormnunities, Sumaer 1984 Number of Full- and Part-time Family Member Employees by Business Type in All Communities, Summer 1984 1684 Business Volumes in All Cornunities 1984 Business Valumes Compared ta Previous Year by Business Type in All Cornmunit ies Busiuess Problems by Community Expansion and New Business Plans by Cornunity Page -yq_-- 38 48 42 43 44 46 47 48 58 52 53 55 56 58 59 60 62 LIST OF FIGUmS Nu:nber Title --- Ue___ Page LSU- 2-1 Survey BQunda~y, Talkeetna 6 2-2 Survey Bsundary, Trapper Creek 7 2-3 Survey Boundary, Cantwell 8 2-4 Survey Boundary, Healy 9 1.1 BACKGROWD AND PUWOSE An assessment of the potential effects of the Susitna Hydroelectric Project cn area cornunities is essential to the socioes~aomic impact analyses for eke Project. Therefore, it is important to establish socioeconomic baseline condieions for the cornunities which could be affected by the Project to support subsequent impact prcjeetions. A business survey is a valuable methcd of collecting sociaeconomic data necessary for describing the cxis t ing environment and forecasting baseline conditions in local csmunities , The purpose af this business survey was to collect infomatian about existing business activities, adding to data reported in Frank Orth and Associate's (FOU) 1983 business surveys for Cantwell, Talkeetna., and Trapper Creek (FObA 1984a, 1984b, 1984~). An additional purpose was to describe existing coaditions for businesses in Healy, which was identified as another cornunity potentially affected by the Susitna Project. To accomplish the stated purposes, the 1984 business survey was administered to a broader range and number of businesses than were identified in the 1983 survey, The objectives of the 1984 business survey were as follows: 1. To survey the broadest range of businesse.i to best represent the nature of business enterprises in the sm4:ll towns of Talkeetna, Trapper Creek, and Cantwell. 2. To update data on existing conditions in these coiamunities to allow for socioeconomic model refinements. 1 3, Po conduct a first-tirne business survey in &he to$~a oE Healy. 4, To develop data pertinent to mitigation planning and provib3e baseline data for future comparisons during the monitoring phase sf the Project, Tho remainder af this report is organized into three sections. Section 2 describes the methods used to compile current business directories for each comunity, develop the questionnaire, and collect artd analyze data, Section 3 presents the r-esults of the business survey by individual comunity. Seetian 4 draws csnclusigns far the combined camunities and, when appropriate, makes comparisons between individual comunities. The approach ta ehe 1984 business survay was defined to some extent by the approach used in the 1983 business survey conducted by FOU. En 1983, the follovirig three steps were taken to determine the approach and methodology for the shdy: the clarification of objectives and informaeion requirements, a review ef survey literature, and the determina~ion of a sampling methodology. In 1984, the primary steps taken to deternine the direction of the study were the refinement of the objectives and information requirements and a revision of the sampling methodology to include the braader range of the businesses represented in each community. In many cases, the refinements in objectives and methodology make it inappropriate to compare data from the 1983 and 1984 business surveys. Bence, this repart should be viewed as a stand-alone document and comparisons between the results of the two business surveys should -be made with caution, 2,2 COWILATZON OF BUSINESS DIaCTBRHES Pt is important to note a change in the definition of a business between 1983 and 1984. In 1983, businesses were defined as enterprises in which ehe ower received income for products and services provided. In 1984, the definition was expanded to specifically include all enterprises with Alaska business licenses, The business directories for a%P comunities were compiled from Alaska Departmenl: of Revenue, March 1984, business license lists, The bwiness directories were refined by: 1. Checking cornunity telephone directories, 2. Noting business signs and advertising in the comunities, 3, Reviewing each fist with a key informant in the indiviq.i.ai ca~muni t ies , and 4. Asking residetts of the comunities, who were also being ineerviewed for a household survey, if they operated a business. These steps identified both new businesses to add to the 1984 survey list and several businesses which were no longer in operation, In March 1984, the Department of Revenue listed licenses for 92 businesses in Talkeetna, 43 in Trapper Creek, 43 in Cantwell, and 66 in Mealy. Table 2-1 summarizes the number of businesses identified in each comrntltaity and presents the number cf businesses surveyed. As shown, relakively Large n2mbers of businesses from the license lists were not surveyed. These businesses, for the most part, fell into one of the following three caregories: (I) they did not meet the definition of a business as outlined for this study (that is, an individual or group may have had a business licease but they did not receive income for products or services provided); (2) they were outside the study area boundaries for each comunity; or (3) they sere not in operation at the time af the survey. For all communities, only four business aarners refused to participate in the survey. 2,3 SURVEY BOmDARIES The business survey boundaries for each camunity were defined as follows and are shown in Figures 2-1 through 2-4. The boundaries were dram along jurisdictioaal, tomship, or section lines and along natural or man-made features. For convenience'and consistency, the business survey boundaries coincided wi%h those used for the household survey conducted by Harza-Ebaseo at the sane time, 1. Talkeetna - The three-section area encompassing old TaLkee~na at the end of the Spur Road in addition to the area along the full TABLE 2-91 Numbers sf Iden~ified and Surveyed Businesses by Cammunity 1984 Completed business surveys from 1984 business list. Talkeetna 30 (35)d Trapper Creek 12 (13) Centwell 16 (22) Healy 22 (28) Businesses not surely?d from 1984 busiress list. Talkeetaa 57 Trapper Creek 30 Cantwell 21 Healy 38 Bassilllasses identified and surveyed which were not oa 1984 buginess list, Talkeetna Trapper Creek Source: Baraa-Ebasco 1985 d Number in parentheses indicates total number of licensed businesses represented by the completed surveys. The number is greater than the actual number of surveys because sorae businesses were listed more than aace and/or were i.~ conjunction with other businesses by the same owner(s). Such businesses were only surveyed and counted one time. -- SCALE SURVEY BOUNDARY MARZAa E@ASc@ QMI t SCALE SCALE FIGURE 2-4 --" -- -m- -*- - w -"-",-"vs -s-J-*a-&-a-z*-w C z.-' j ~~~TsJ~~~~*~-~~~-~-~~A-s%wa~- d + * *> & " -4*-.A,.,- -,Ard..A* la i'l '1-7 k~ ~vj 1 k$i L 2 \ 1 xq4 I 8 b MARZA4s @@A@@@ su~em~ JC~IN~P v ENT td A E Eentpth cf the Spur Road to (but not including) the kn~ersectiorn of the Parks ~ighway (approximately 13 miles). 2, Trapper Creek The area centered around the intersection of Petersville Road (east-west) and the Parks ~ighway (north-south) exeendlng east to the Susitna River, west to the development located southwest of Scotty Lake, and including a corridor approximetelg' one mile narth and south of Petersville Road. 3, Cantwell - Bath sides of the Denali ~ighway from the western edge of 016 Cantwell east to include the Dreshner Lake Subdivision, and along the Parks Highway north to its intarsection with the Nenana River and south to the gravel pits below Jack River. 4, Bealy - The area along the Parks ~ighway Era the Nenana River Bridge to Dry Creek, and all structures around the railroad statioo, Tri-Valley S~bd~vision, and Otto Lake. The 1984 business questionnaire (see Appendix A) remained much the same as the 1983 questionnaire, focusing on: 1) Types of services and products offered, 2) Duration of operation and omership, 3) Employlnent characteristics, 4) Business problems, 5) Business volumes, and 6) Plans for expansian and/or starting new businesses. The major difference between the 1983 and 1984 surveys was the deletion of questions about Lodging establishments and businesses engaged in hunting, fislnirtg, and trapping activities. These topics were covered in detail by other 1384 and 1985 surveys of special populaticn/sccupation groups sack as lodge omers, guides, trappers, air taxi operators, and resource users. Using the questionnaire as a guide, three surveyors conducted face-to-face inserviews in the four study communities in October arld November 1984. Responses from the completed questionnaries were coded and computerized by comunity. The Statistical Analysis System (SAS) was used for data analysis. Frequency counts for all variables were reviewed to determine the appropriateness of each variable for further multivariable analysis. Both frequencies and crcss-eabulations provided the basis for the description of regultg in Sectioa 3, 3,1 INTRODUCTION In chis seetion, data for each cornunity are combined and tabulated in the fohLowing categories: air taxis and guides; gas, groceries, and retail; aoeeLs and restaurants; construction and mining; cumbinat ion 06 abovdl; and otherg!. These categories are appropriate for businesses in these comnnunites and allow for the maximum amount af disclosure possible without ~~ioliating the c~nfidenee of business operators. Where presentation of data in ealxles would violate the corsfidence of business survey respondents due to the small number of responses, nc tables are included with the discussion, This situation occurs for businesses in Trapper Creek and Cantwell, where the fewest number of businesses per cornunity were surveyed. Two important nates concern combination businesses and the number of years they have been in business. First, it is important to note that in some cases, a diverse group sf businesses that are run sat of one location by one OH more perssns have been termed combination businesses, Second, while the number of years each individual business within ehe combination has been in operation may vary, an average number has been assigned to the combination business as a whole, As shown in Table 3-1, of the 38 businesses survzyed in Talkeetna most were in the following categories: air taxis and guides (7); gas, groceries, and retail (12); and motels and resturants (81, Construction and mining (41, combiaarion (21, and other businesses (5 comprised the remainder of the businesses surveyed, 11 ~mbination businesses da not fit iato the mare discrete categories because they provide goods or services from one of mote of the other categories. For exaglillple, a mote31 may also sell groceries or a construction cornparry may bt run in coaj~nction wi~h guiding. 21 Exaaples of other businesses are spas, investment companies, and realalies, Businesses Surveyed in Talkeetna by Type t j%ype end Name of Business 4~1k;etna Riverboat Service gudssa" Air Service gat, K-2 Ao ia t i-sa Deaali- Flsats Denati Overland Transpartation ALaeb Benal i Guidi~g Three Rivers Uaiow 76 Village Arts and Crafts Talkeetna Arco Services, Inc. Talkeetna Leather Works Mary Lou Ventures Talkeetna Sports Shop and Video Cache Denal i Dry Goods Dmestic Marketing TaBkee~wa Oil Cs, Barrots Gift and Video Yarn Cache Matela aad Restaurants Talkeetna Deli Talkestna Motel Iw~ Tailkeetna Roadhouse Spa~key's Latitude 62 Alaslta Private Lodging Bed and Breakfast Valdex Creek Mining and 3bpply Su Valley Ccnstruction Co. Valley Plumbing and Beating Other etn& Realty Twin River Investment Cs, K and K Service and Repair Right of Way Farm TaPkeetna Management Cs, TOTAL 38 Source: Maraa-Ebasco Computer Run, SAS Program ''Survey Oh", Mallarch 1885. 428664PTBLe 0 13 Table 3-2 presents the number of years that businesses have been in apehaciora and owed by their current operators in Talkeetna. As shown, 26 sf the 38 businesses surveyed had been in opesacion for 3 years or more, Only one business had opened rsithin the last year. With the exception of motels and restaurants, most of the businesses in Talkeetna were being operated by their original owners. Of the four motels and restaurants that have been in operation ten years or more, none was being run by its original opmer a As shsm in Table 3-3, 19 bwinesses, or about half of the total number of businesses surveyed, had only 1 or no full-time aoployees during the sulnmer of 1984, Businesses with more than four full-tine mployees were limited to one air taxi and guide service, two motel/restaurants, and a rons~ruction/mining firm. Of the 19 businesses that had part-time suonner employees, 9 hired only 1. However, several fiws ( including one gas/groceries/retail, two construction/mining, and one other Eim) employed six or more people on a part-time basis. men asked about the residence histories of their 1984 sunrmer staff, 35 of the 38 Talkeetna business respondents stated that most of their employees had been Talkeetna residents for one year or more. Three respondents stated their staffs included both people who had bean residents in Tafkeetara less than a year and people who had been residents for more than a year. The 38 businesses mplcsyed 95 &uH- and 74 part-time workers in the sumer of 1984. When compared to the 1983/1984 winter levels of 75 full- and 45 part-time mployees, these sunaner anployment figures highlight the seasonality of employment in Talkeetna. ~ Years ia Operation and Years Owned by Business Type in Talkeetns ~usiwess Type Air Taxis and Guides motel^ and Restaurants Cons 4-ruc !t ion end Mining Caabinat ion oE Above ~oaree: Narza-Ebasco ComplaCer Run, SAS program "Survey 04", March 1985. Number of Full- and Part-~ime Employees by Buiaiaaess Type in Talkeetna Summer 5984 Business Type Air Taxis and Guides Gas, Groceries, end Retail MoQels and Wes taurants Goas true t ion and Mining Combinat ion of Above 10 ther : 1 TOTAL Source: Narza-Ebasco Computer Run, SAS Program 'Survey 04$8, March 1985. The important robe of family members in TaZkeetna businesses is portrayed in Table 3-4. As shorn, the omer or ac Least 1 other family member was employed on a full-time basis in 31 of the 38 businesses. Only four businesses employed faaily members on a part-time basis. Family members accounted for 30 percent of the total 1984 summer employment and 33 percent: cE the total 1983/1984 winter employment. As shorn in Table 3-5, 16 of the! 33 bu~inesses that specified the range of their 138.6 sales each had business volumes less than $50,000. The 13 businesses that each had a volume of $50,000 to $249,000 were distributed rather evenly throughout all business types. Of the 4 businesses with volumes of $250,000 or more, 3 were gas/grocery/retail firms and 1 was a motel /restaurant, Table 3-6 shows that when asked to compare their 1984 sales volume with previous years, 25 of 36 respondents stated that their 1984 volume was higher. Eleven resportdents stated that their 1984 volume was about equal to previous years and two r4spondents either had no basks for comparison or did not answer the question. When asked to name the major factors responsible far their increases in volume, 10 of the 25 businesses noted more people and increased demand, Another 10 (particularly the gas/groceries/retail and motel/restaurant businesses) noted the positive economic ef feet of businesz from the Intertie transmission line cesnstrub:%:ion workforce, Four respondents attributed the volume increase to a better established business and one ts increased ones ambition. Table 3-7 notes the most prevalent problems faced by Talkeetna businesses in the year preeeeding the survey. While 15 of he 38 respondents cited more than 1 problem and 23 did not cite any, the group as a whole cited 26 problems which were grouped into 9 categories. The air taxi and guide TABLE 3-4 Number of Full- and Part-time Family Member Employees by Business Type in Tallceetwa Sumer 1984 Air Taxis and Guides 7008 Gar, Groceries, and Retail 1838 12088 Motels aad Weetauraa~s 4040 6110 Coneeructioa and ~ining 1218 3001 Cmbiaatian af Above 0110 2000 1400 4100 Source: Barza-Ebaseo Computer Run, SAS Program "S~rvey 04", March 1985, TABLE 3-5 1984 Sales by Business Type in Talkeetaa Business Type < 50 58-99 160-249 250-499 580--999 .ms&m >1,000 hi2 Taxis aad Guide3 3 Q 2 0 Gag3 Er~~eries~ and Retail 7 I 0 0 Bfotela and Restaurants 3 1 2 1 C~nstructioa and Mining Cambiaatioa of Above Scuree: Herzsa-Ebasco Computer Run, SAS Program "Survey 04", Nareh 1385. ~ TABLE 3-6 ~ 1984 Business Balumea by Business Type in Talkeetna Air Taxi@ and Guides Gas, Groecsies, and Retail Hotels and 8es taurants Cons trust ion and Mining Cmabiwation of Above Soi~rca: Harza-Ebasco Computer Run, SAS Program "Survey 04", March 1985, TABLE 3-7 Problems by Business Type in Talkeetna Source: Harza-Ebasco Computer Run, SAS Program "Survey 04", March 1985. s P Of the 38 businesses, 23 reported no business problems. servi,ses aad eoabinatigsa businesses did not cite many problems Rowevr, the gas/graceries/retail, motel/restauriant, and constructionlmining businesses had problems in a wide variety of categories, including inadequate supplies, weather conditions that would affect business operations, and back of customer access, A5 reflected in Table 3-8, 21 Talkeetna businesses had expansion plans. Of tbe 18 respondents that described their expansion plans in detail, 17 planned to expand in the next year. Fourteen of the 18 businesses stared that a desire to increase theit products and services was the reason for expanding. Three businesses stated their expansion plans were in response to anticipated demand increases and one business cited an increase in owner ambition aw the reason for expansiono Seventeen sf the 21 businesses that planned to expand did not expect any factors to constrain their expansion plans. Wowever, two business were wary of lack of demand, one was worried about financing, and another was concerned about state and borough regulations and the availability of land. Four of the 17 businesses that described their expansion plans thought they would hire between 3 and 5 new employees each. Five fims expected to hire only one new employee and eight firms did not expect their expansions would involve hiring new employees. Table 3-8 also refleets %he plans sf four Talkeetwa respondents to start new businesses, All fsur respondents planned to open these businesses in Talkeetna. One hoped to open within the next two to five years. Two respondents planned to open new gas/grocerics/retail businesses and two were planning new aiotel/restauraut type businesses. The only respondent that described Che reason for opening a new business, cited an increase in omer ambit ion. None cf these respondents identified any cons training factors and the only owner that described hiring plans expected to hire ten new employees. ~ TABLE 3-8 Plans for Expanding Current Bus iaes s sr Sea~t%sg New Business in Talkeetna Gag, Graeeries, and Retail @taCs%s and Restaurants Ccas~ruccion and Mining Coabiaat ian sf Above Source: Harza-Ebasco Camputar Run, SAS Program "Survey 04", March 1985. As shorn in Table 3-9, 6 of the 16 businesses surveyed in. Trapper Creek were categorized as gas, groceries, and retail establishments. The air taxis and gaides, rooteas md restaurants, and ather categories each had two fims. Three cons truceion and mining firms and one combinat ion business composed %ha semaindes of the sample, Table 3-19 presents the number of years that businesses have been in operation and owned by their current operators in Trapper Creek. As shown, 13 of the 16 businesses surveyed had been in operation for 3 years or more. No businesses had opened within the last year, Many of the businesses in Trapper Creek were operated by their original owners. However, of the 5 businesses thar had been in operation for more than 10 years, 2 (a gas/ proceries/retail and a mctel/restaurant) had changed owners within the last year, As shorn in Table 4-11, eight bu9inesses, or about half of the togal number of businesses surveyed had only one or no full-time employees during the sumer of 1984. Businesses with four or more full-time employees were limited to one motel/res taurant, and one combination business, The seven businesses thar had part-time mployees were distributed rather evenly throughout the business categories. When asked cabcut the residence histories of their 1984 surmner staff, 15 of the 16 Trapper Creek respondents stated that most of their employees had been Trapper Creek residents for one year or mare. One respondent stated hisJher staff was composed both of people who had been residents of Trapper TABLE 3-9 Business Surveyed in Trapper Creek by Type Type and Name of Business Air Taxis and Guides Haeke% Riverboat Service Toy Mill Drevel ing Ait Cache Greek Chevron Star Kap Alaska House of Bronze Mstels and Restaurants AGJP Cache Greek Lodge Schorrb Logging Mill T-N-T Equipment Co. Overcreek Mining G~mbina t ion o f Absve Trapper Creek Trading Post Other Rangeview Tree Nursery Satellite TM Spatems Source: Harza-Ebascc Computer Run, SAS Program "Survey Ohw, March 1985, TABLE 3-18 Years in Operation and Years O~gned by Bzrsiness Type in Trapper Creek Air Taxis and Guides Gas, Groceries, and Retail t4otels and Realsuraat8 C~RS~PUCE~O~ aad Mining Cmbinaeisa af Above R Source: Barza-Ebasco Computer Run, SAS Program "Survey 04", March 1985. 4 i2 $1 ::I ; 'r @" 1 $1 $j $$ $j C., &.a g 2,) # r* 3 B :: ; *d4 TABLE 3-1 1 Number of Full- and Part-%im@ Employees by Business Type in Trapper Creek Sumer 1984 Rus iness Type Air Taxis and Guidea Gas, Groceries, and Retail Motels and Restaurants Consfruetion and Mining C~a~biastion of Above Othas Nmber of Number of Source: Marza-Ebasco Computer Run, SAS Program "Survey 04", March 1985. Creek far more than a fUk% year and people who had been residents less thaw a full year, The 16 baasissesses mploysd 25 full- and I% part-time workws in the sahme~ of 1984. men compared to the 198311984 winter levels of 16 full- and 5 part-time employees , these sumer mployment figures illustrate the seasonality of employment in Trapper Creek. The importiant role of family members in Trapper Creek businesses is partrayed in Table 3-12. As shown, the omer or at least 1 other family member was employed oo a full-time basis in II of the 16 businesses. Only three businesses mployed family members on a part-time basis. Family members accounted for 52 percent of total 1984 sunaner emplopeat and 76 percent of total 1983/1984 winter employment. 3.3,4 Business Vogue Six of the 8 busirnesses that specified the range of their 1984 sales each had volumes less than $50,000. One business had a volume of $250,000 go $499,000 and 1 had a 3lolume of aver $1,000,000. Table 3-13 shows that wheu asked to compare theit 1984 sales volume with previous years, 5 cf 16 respondents stated their 1984 volume was higher. Five respondents stated their 1984 volume was about equal to ?revious years and 1 stated it was lower. Five respondents either had no basis for comparison or did not answer the question. When asked to name the rcajor factors responsible for their increases in volume, four of the five businesses noted mote people and owe stated hislher business was better established, 3,3,5 Business ]earoble~~%s Only 6 af the 16 busineases surveyed in Trapper Creek cited problems which affect their operations and each of the 6 businesses only cited one problem. For disclosure reasons, these problems are not presented in tabular form by TABLE 3-12 Number of Full- and Pare-time Family Member Employees by Business Type in Trapper Creek Sumer 1984 Air Taxis and Guides Gas, Groceries, and Retail Motels and Restaurants Construction and Mining Gmbinaeisa sf Above Source: Marza-Ebascc Computer Run, SAS Program "Survey 04", March 1985, TABLE 3-13 1984 Business Volumes by Business Type in T~apper Creek LW WLhiQ Wrt; A Responding Businass Type Air Taxi8 and Guides Gas, Groceries ,, and Retail onstruction and Mining ombination sf Above Source: Hares-Ebasco CompuCer Run, SAS Program "Survey 04", March 1985. buairaess type but cRe problems included inadequate financing, diff isui. ties wick obtaining ~upplies, cold, cloudy weather, and increased competition. Five of 16 Trapper Creek businesses had expansion plans (2 were unsure). Four of these planned to expand within the next year and one within the next two to five years. The reasons for exganding ineluded nnticipated inoreases in demand, a desire to increase production, increased owner ambition, and a better established business. None of the five businesses expected any factors to constrain their expansion plans. One firm expected to hire one new employee and another expected to hire five. Three firms stated their axpansion plans would not involve any new employees. Three Trapper Creek respondents also planned to start new businesses and a%b three planned to open these new businesses in the next year. One hoped to open his/her new business in Trapper Creek and another planned to open it elsewhere. One respondent planned to open a new motel/res taurant business and one planned to open a new construction/mining business. All three respendeats cited owner a~abition a9 the reason for opening a new business. None of these respondents cited any constraining factors and the only 1 that described hiring plans expected to hire 12 new employees. As shown in Table 3-14, the 17 businesses surveyed in Cantwell fell primarily into the gas, groceries, and retail (4); construction and mining (5); and combination (4) categories. There were also two motell restaurant businesses, one air taxilguide business, and one other business. TABLE 3-14 Businesses Surveyed iw Cantwell by Air Taxis and Guides Motels and Restaurants and B Equipment, Inc. ombination of Above Reindeer Mountain Lodge Source: Harza-Ebases Computer Run, SAS Pragl~am 'OSurvey 041'', March 1985, Table 3-15 presents the number of years that businesses have been in aperaeion and awed by their current operators in Cantwell, As shorn, 13 of the 17 businesses surveyed had been in operation far 3 years or mare. m8 businesses had opened within the last year and two had opened one to two years previously. One business aployed a substantial number of people on the eonserlaction of the Intertie Project, but was based in Anchorage and only aperated in Cantwall on a temporary basis. Most of the businesses in Caotwell were operated by their original omers. One motel/restaurant had changed awners within the last two years and one combination business had changed owners within the last five years. Aa show in Table 3-16, 10 of the 17 businesses surveyed in 1984 had only 1. or nc full-sime employee at the time of the survey. In fact, businesses with mare than five full-time employees were limited to one eonstructionlmining fim and one combination business. Of the seven businesses that had part-time employees, four hired only one. men asked abmt the residence histories of their 1984 sumear staff, 12 sf the 17 Cantwell respondents stated that most of their employees had been Cantwell residents for one year or more. Five respondents stated their staffs were composed of people who had been residents of Canewell for varying amounts of time, some for less than a full year and some for more than a full year, The 17 businesses aployed 56 full- and 16 part-time workers in the summer of 1984, When compared to the 1983/1984 winter levels of 35 full- and 15 part-time employees, the sumer employment figures show the seasonality of full-time employment in Cantwell. TABLE 3-15 Years ia Opekation and Years Owned by Business Type in Cantwe11 Air Taxis and Guides Motels and Restaurants Conseruction and Mining ombination of Ab~ve Source: Narza-Ebasco Computer Run, SAS Program "Survey 04'" March 1985. TABLE 3-16 N~mber of Full- and Part-eime Employees by Business Type irn CanrweZZ. Sumer 1984 Business Type Number of 01234 Air Taxis and Guides Gas, Groceries, and ~etail Motels and Restaurants Construct ian and jining Combination sf Above Other 1 TOTAL Source: Marza-Ebasco Computer Run, SAS Program "Survey 04'" ,arch 1985. The role of family members in Cantwell businesses is portrayed in Table 3-13. As shorsn, she owner or at least 1, other farnily member was employed on a full-time basis in 18 of the 17 businesses, Seven businesses -played family members on a part-time basis. Family members accounted for 34 percent of the total 1984 summer employment and 46 percent of ehe ilotar 19831 1984 winter emplo~rmeat. Seven of the 17 buoissiesses each had 1984 salcs vo%\~mes of less than $50,000, The ocher $0 businesses each had sales volumes that raaged from less than $1 milliaa to aver $1 million, Table 3-18 sKows that when asked to compare their 1984 sales volume with previous years, 11 of 16 respoildents stated that their 1984 volumes were higher. Ztro respondents stated that their 1984 sales volumes were about equal to previeus years and I stated that it was less, Tbo respondents had no basis for comparison. When asked tc name the major factors responsible for their increases in volume, 6 of the II businesses noted the positive economic effect of busink$ss from the Intertie transmission line construction workfarce. nJo respondents at~ributed their volume increases to more people or increased demand. One stated their business was better established and two cited other reasons for the e~olume iacteases * 3.4,5 Business ProbPems The most ptevalene prabkems faced by Cantwell businesses in the year preceeding the survey were lack of demand for goods and/or services, difficulties obtaining financing and/or insurance, equipment failures, and problems getting and/or keeping qualified reliable workers. These problems (totalling 15) were cited by 9 of the 17 respondents while 7 respondenes reported no problems and one did not answer. 3,4,6 Expansion and New Business Plans Twelve of tho 17 Cantwell businesses had expansion plans. Eleven respandents planned to expand their businesses within the next: year. Five TABLE 3-17 Number of Full- and Part-time Family Member Employees by Business Type in Cantwell Summer 1984 Air Taxis and Guide 1000 Gas, Groceries, and Retail 2101 Motels and Restaurants 0200 Construetien and Mining 2380 311 Combination of Above 1120 121 o'doo Soastee: Barza-Ebei;oco Computer Ruw, SAS Ptogram "Survey 04"$ Mar& 1985, TABLE 3-18 1984 Business Volumes by Business Type in Cantwall Air Taxis and Guides Gas, Groceries, and Retail M~~eia and Restaurants . Constructian and Mining 'Caab inae ioa sf Abave Beher Source: Warza-Ebaseo Computer Run, SAS Program "'Survey 04", March 1985. af the 9% businesses seated that a desire ~o increase Che number and rt.wge of prsdueeo and services offered was their reason for expanding, Six businesses stated their expansion plans were in response to general pspuhatioo growth in the area and anticipated demaflld increases. "li"7ree of the 12 businesses that planned to expand did not expect any factors to coastrain their expansion plans. However, one business was wary of lack of 'denand, two were worried about financing, and three were concerned about lack of camunity growth, Ia addition, one was concerned about weaElker caraditions that would affect business operations and two others cited a possible job transfer and the unavailability of electricity as problems. Four of ehe businesses that described thr!.~ expnnsion plans thought they woq~ld hire between one and five new emplayees each. Five fiws did not expect their expansions would involve hiring any new employees. Three Canewell respondents also had plans to start new businesses. A11 three respondents planned to open these new businesses in Cantwell. Two hoped to open their new businesses within one year. One reepoadene planned to open a new air taxilguihe business and one was planning a new motel/restaurant type business. All three stated that population growth arad increased demand were the reasons for opening new businesses. One of those respondents stated that financing was a potential constraining factor. One respandent expected to hire eight new employees and one expected to hire one etnplayee to run the new business. As shown in Table 3-19, of the 32 businesses surveyed in Wealy, most were in the following categories: gas, groceries and retail (9); construction and mining (7); and other business (10). ~otels/restaurants (2) and combination (4) businesses composed the remainder of the businesses surveyed. Healy did not have any air taxi/guide services. Businesses Surveyed in. Bealy by Type Type and Name of Business es Blair and Tricamp Fsi-valley 4x4 and Pistol River Cua S%aw%y Speer Spotting Gcods Petpourri Pnc, James tom Praduc ts mat-Not Shop Jerry8 s Bealy Service Brtnnen Liquor and Grocery and Midnite Sun and Fun Enterprises BJ Smith Cawstrue t ion Bumw Endeavors JS Enterprises Alternative Construction and Engineering Company Dureau Dirtworks Healy Valley Maintenance and Sugar Loaf Buggy Rides 2 Enterprises Evelyn' s Ceramics and Rooming House Gerald and Elaine Pollock Other ior S~FV~C~S Marilla Spa and Fitness Center and Sehosl sf the Dance Cherie's Hair Styling Rainbow Enterprises Miller Industries Sharp Shed Tamy Van Towing Truett Equipment Rental A and F Enterprises Denati Carpet Cleaners Number -- TOTAL Source: Barza-Ebaseo Computer Run, SAS Program "Survey 04", March 19JS. 428464/~~~,18 40 Tab?@ 3-20 presencs the number of years that businesses have been in operation aad awned by their CUTE"EW6 CBP~PB~BIPS in HeaPy. AS shorn, 23 of the 32 businesses surveged had been in ope9atFon for 3 years or more. One business had opened within the lase year, end eight businesses had opened one to two years previously. Most cf the businesses in Nealy were operated by their original owners. As shown in Table 3-21, 20 businesses either had no or only one full-time employee at the time of the survey. Businesses with more than five filll-time gmployees included one gas/grocery/reta!.l business, one motel/ restaurant, and a construction/mining firm. Of the 13 businesses that had part-time employees, 7 used only 1. Whew asked absut rhe residence histariea of theig 1984 sumer staff, 24 of the 32 Healg business respondents stated that most of their mployeea 'Paad been Healy residents for one year or more. Six respondents stated their staffs were composed both of geaple who had been Heafy residents far less than a full year and of people who had been residents for more than a year. One respondent stated that most cf his/her etnployees had been residents of Hea%y far less than a year, The 32 businesses employed 96 full- and 26 part-time workers in the summer of 1984. When compared to the winter 1983/1984 levels of 51 full-. and 14 part-time employees, these sumrmer employment figures illustrate the seasonality sf the emplsyent in Beafy, The itnpotta~t: role of family members in Healy businesses is portrayed in Table 3-22. As shown, the owner or at least 1 other family member was employed on a full-time basis in 24 of the 32 businesses. Twelve businesses employed family members on a part-time basis. Family members accounted for TABLE 3--20 Years in Operation and Years Omed by Business Type in ReaLy Air Taxis and Guides Gas, Groceries, and ~etail Motels and Restaurants Cons&ructiow awd Mining Combination of Above Source: Hama-Ebasco Cornpuke9 Run, SAS Program "Survey 04'", Mar& 1985, TABLE 3-21 Business Type Air Taxis and Guides Gas, Groceries, and Retail Motels and Restaurants WstructPow and ~iwing Combination of Above Other TOTAL Number of Full- and Part-time Employees by Susinesa Type in Healy Summer 1984 Source: Harza-Ebasea Computer Run, SAS Progra~ jorvey 04'" March 1985. TABLE 3-22 Number of Full- and Part-time Family Member Employees by Business Type in Hea%y Sumer 1984 Business Type Air Taxis and Guides Q888O 8008 Gas, Groceries, and Retail 24281 5310 Moeehs aad Beatauraats 01010 1010 Construction and Mining 14206 5200 Combinat ion of Above 1118 3010 815 5 3 1 Source: Barza-Ebasco Computer Run, SAS Program "Survey 04"$ March 1985, 41 percent of the total 1984 surmner employment and 66 percent df the iota1 1983/1984 %?inter employmenee 3,5,4 Business Volume A8 shorn on Table 3-23, 22 of the 30 businesses that specified the range of their 1984 sales each had volumes less than $50,000. Three businesses each had volumes of $50,000 to $99,000 and another three each had volumes of $500,000 to $999,000, No business had 1984 sales of $1 million sr more. Table 3-24 shows thaE when asked to compare their 1984 sales volume with previous years, 16 of 32 respondents stated that their 1984 volume was higher. Eleven respondents stated that their 1984 sales volume was about equal to previous years and 4 respondents had lower volumes. One respondent had no basis for comparison. When asked to riame the major factors responsible for their increases in volume, 7 of the 16 businesses noted either an increase in the number of customers or simply an increase in demand. Four respondents stated that the change was due to an increase in produets offered and three respondents stated that their businesses were better established. The four busighesses with lower 1984 sales vt~41umes stated that the decreases were related to a variety of reasons, including fewer people, a decrease in products offered, and a decrease in owner ambition, 3,%,5 Business Problems Table 3-25 notes the most prevalent problems faced by Healy businesses in the year preceding the survey. Nineteen of the 32 businesses did not report problems. The remaining 13 business respondents cited 14 problems, 8 of which were in the other category, including such problems as competition from Wasilla, equipment breakdowns, and difficulties meeting demand. Inadequate financing, difficulties obtaining supplies, lack of demand, and labor turnover were also considered problems by six respondents. TABLE 3-23 1984 Sales by Business Type in BeaPg Business Type Air Taxis and Guides Gas, Groceries, and ~et~il Motels and Restaurants Gswstructiaw and Mining Gmbination sf Above Beher TOTAL 22 3 1 1 3 0 Scarce: Maraa-Ebasco Computer Run, SAS Program "Survey 04", March 1985. %ABr,E 3-24 1984 Bushess Volumes by Business Type in Beaky Air Taxis aad Guides Gas, Groceries, and Retail t4ateLs and Bes taurants Construe t ion and Miaing Caabiaatioa ~f Above Other Source: Harza-Ebascc Computer Run, SAS Program "Survey 04", March 1985. TABLE 3-25 $robleas by Business Type ia Beafy Source: Bans-Ebasco Cmputer Run, SAS Program BDSuarvey 04", March 1985, Of the 32 b~sioesses, 19 reported no business prokllen;s. 3.5.5 Expansian and New Business Plans -,.=waz"~- --- AS reflected in Table 3-26, 7 of 31 Healy businesses had expansion klans. AIL seven businesses planned to expand within the next year. ~ive of the seven businesses stated that an anticipated increase in demand was their reason for expanding. The other two businesses stated that their expansion plans were a result of their desire to increase the products/services affered. Four of the seven business that planlied to expand did not expect any factors to constrain their expansiot plans. However, two businesses were war17 a% financia1 constraints and one was concorned about we=atber conditions that would affect business operations. One of the six businesses chat dessribrd their expansion plans thought they would hire three new employees. One firm expected to hire only one new employee and four firms d; 3 nor expect their expansions would involve hiring any new employees. Table 3-26 also reflects the plans of two Healy responlents to start new businesses. Both respondents planned to open these new businesses in NeaZy within the next year in response to expected increases in demdnd. The prospective new businesses were in the other business category. One of the respondents stated that financing could be a constraint in starting the new business. Neither respondent expected that the new business would employ new ,workers, TABLE 3-26 Plans for Expanding Current us iness or Starting New Business in Healy Gas, Groceries, and Retai! l%~@ehs and Restaurants Conq rr uc t ion and ~ining Co~~inatfon of ,ibove Sourre: Harza-Ebasco Computer Run., SAS Program "Survey 04", March 1985. This section presents a sumary of the information described by ccarmiani.tzy in previous sections. h%en appropriate, this section also presents canclusions about the similarities and differences between com'~uainities or between ap"k individual cornunity and combinations of the other communities. BUSINESS TYPES -- As shorn in Table 4-1, Talke?tna, with 38 respondents, represented 37 percent sf the total sample. Talkeetna had more than a proportianate share of both air taxi and guide services, and motels and restaurants. Wealy, with 32 respondents, represented 31 percent sf the sample, Hea%y was the only community that did not have an air raxi or guide service. However, ~ealy's 56 perrent share of businesses in the other category gave it a slightly more diverse mix of businesses than the other three cornmunit ies . Trapper Creek and Cantwell respondents eompssed 15 and 17 percent shares of the total sample, respectively. Trapper Creek's mix of businesses was very similar ts the mix of a%% businesses combined. Cantwell had more than a proportionate share of combination businesses but a lower than proportionate share of ather businesses, Table 4-2 presents the number sf years that businesses have been in operation and owned by their current operators in each community. As shown, each community has a mix of businesses that have been in existence for over a decade and that have established themselves at a steady pace over the past ten years B In addition, local businesses have exhibited very little turnover in ownership. Although the nature of the data does not allow a precise calculation of owner turnover, it can be es:imated that at least 12, but probably no more than 25 af the businesses surveyed had experienced a change in ownership in the last ten years. This inw turnover is probably TABLE 4-1 Nuolber of Businesses Surveyed by Type 3r.d Gomrailnity Air Taxis and Guides Gas, Groceries, and etai it Motels aad Restaurants Cawstrucciow and ~iwing Cosb ina & f on 3% Above TOTAL Source: Karza-Ebasco C~mputer Run, SAS Program "Survey 045g, March 1985. TABLE 4-2 Years in Operation and Years Owned in All ~sbemuaities TaBlceetna Trapper Creek CantweL% Mealy Years Business in Operation rn <% 1-2 3-5 6-10 10+ 1Years Owned by Current Operator -rm Source: Harza-Ebasco Computer Run, SAS Program "Survey 04", March 1985. Low turnover is probebly due to a variety of factors, including the ni~nber oE family businesses (discussed further in the next section). As shown in Table 4-3, mast of the respondents operated their businesses with a small nu~uber of employees. Seventy-four of the 103 businesses operated vieh 2 or Less full-time employees. Of the 45 businesses that used part-time employees, 31 had 2 or less. When asked about the residence histarbe% of their 1984 sumer staff, 86 of 102 respondents seated that most of their employees had been residents for one year or more. Fifteen respondents stated their staffs were composed both of people who had been residents for less than a full year and people who had been residents for more that a full year. Only one respondent's employees were composed primarily of people who had been residents for less than one gear, The 103 businesses employed 272 full- and 131 part-time workers in the ~umer of 1984* The comparable figures for the 1983 winter were 177 full- and 70 part-time workers. These figures illustrate the seasonality of employment in the area, as the full- and part-time 1984 summer levels exceeded the 1953 winter levels by 54 and 65 percents, respectively. As shown in Table 4-4, the owner and/or at lease one other family member of the owner was ~nployed on a full-time basis in 77 of the 103 businesses in the survey. Overall, family employment accounted for 178 workers, or 43 percent of full-time employment. Of the 48 businesses that employed part-time workers, 26 employed at least the owner or 1 other family member on a part-time basis. Overall, family employment accounted for 4.0 workers or 30 persent af part-time employment. @umber sf Full- aad Park-time Employees by ~ustnesn Type in All ~ommunities Summer 1984 Talkeekna Trapper Creek Cantwell Hea 1 y - - TOTAL Source: Harza-Ebasco Computer Run, SAS Program "Survey 04", March 1985. 428$64/~~~. 28 TABLE 4-4 Number sf Full- and Park-ti~ie Family Member Employees by Business Type in All Communities Summer 1984 Fu$ 1-t ime 2345 71911 100 Trapper Creek 5000 2100 5031 "'7 14 10 Sougee: Warza-Ebasco Computer Run, SAS Program "Survey 04", March 1985, Tabbe 4-5 shows that 51 businesses, or 58 percent of the d8 businesses that specified the range of their 1984 sales, each had volumes Zess than $50,000. The 37 businesses with sales volumes of $50,000 or more were distributed propertionately throughcut all of the communities. Every community had at beast 2 businesses with volumes nf $250,000 cr more. As show in Table 4-6, the year prior to the survey was a very good one for the area's btlsitaesses. Fifty-seven of the 92 businesses that made the comparison stated chat their last year's volume was higher than previous years. Another 29 businesses stated that the last year's volume was about equal to previous years and only 6 businesses had lower volumes. The percentage of respo~ldents in each community with volume increases was higher in Talkeetna and Cantwell than in either Healy or Trapper Creek. Most businesses with higher volumes cited increases in de~and as the primary factor responsible for their recent success. Xn Talkeetna ~nd Cantwell, rnan3T of the businesses attributed the demand increases specifically to the presence sf the Intertie transmission cunsttuction workforce, 6,5 BUSINESS PROBLEMS Table 4-7 displays problems identified by businesses in the year preceeding the; survey, As shown, Trapper Creek and Hedy businesses seemed most satisfied with the local business climate, Firms in Talkeetwa and Cantwell were Zess satisfied. However, the relatively high number of problems cited by TaLkeetna and Cantwell businesses seems less significant when cansidered in light of the relatively higher proportion of businesses which experienced sales growth in these two communities (see Section 4 Appareotly, TaEkeetna and Cantwell businesses were eieher able to overcome their problems, or were simply more inclined to perceive and/or state them then were their counterparts in Trapper Creek and Nealy. TABLE &a-5 1984 Business Vslumes in A11 ~ommugniit8~7.nc4 Talkeetna 16 6 Trapper Creek 6 0 Can twell 7 3 Healy 22 3 Source: Harza-Ebasco Computer Run, SAS Prograa "Survey 04", Marsh 1985, TABLE 4-5 1984 Business Volumes Compared to Previous Year by Business Type in ALL Cemmunities Trapper Creek Source: Harza-Ebasco Computer Run, ShS Program "Survey 04", March 1985. Seiuscer Heraa-Ebasccs Gowuk er Run, SAS Program ae'BSbervey M9\ R~emrch 1985, 6-4 Expansiow and New Business Plans --*_I______/_*_- - As ahawn in Table 6-8, 45 of the 103 businesses surveyed bad expansisn plans, and 12 bad plans tc start new businesses, Thirty-nine of the 45 businesses wir:li expansion plan; hoped to do so within the next year. Anocher two expected to expand within two ts five years and four d.dd not discuss the timing of their plans. Of the 12 businesses with plans for new operations, eight expected to start in the next year and two planned to start in two to five years. The proportisn of businesses planning to expand %gas much higher in Talkeetna and Cantwell than in Bea%g and Trapper Greek, 4-8 Expansion and New Business Planri by Community --- Trapper Creek Source: Eiarza-Ebasco Computer Run, SAS Program "Survey 04", March 1985. Questionnaire #: ----a Community: -- Interviewer: - Date: SUSITNA BPBROE&ECTB%C PROJECT BUSImSS SUWaY Business Name : Address ( Ooeaeiow if no address available: Telephone Number: (907) - P Owner's Name: ~anager's Name or 1983 contact (if different than owner): First Contact Attempt: - Contact Hade: 1, YES 2, NO Comments : ~ Sesond Contact At tempt : Csntact Made: f, YES 2, NO Comments : Tki,hd Contact Attempt: V~ -- Cantace Made: 8, YES 2, NO kieblo, my name is and I am csnduc%i.ng a brief sugvey far the Alaska Powst Au$hsrity, The survey is pare of ehe Susitna Hydroeleceric Prcjece and is a ZaLIow-up to lase gears survey, Your answers will add to ehe iaformaeion we ebgained lase year, Your answers will be completeby confidential and voluntary, and vbil be greagly appreciated. Q-l Whoe are the main praduces or services that your business provides? 4-2 How many yeakus has the business bean in operation? a @ ( code b b, (actual number of years) 1, LESS mAN B, 2, 1-2 30 3-45 6, 6-10 5, MOM rnANh0 9-3 How many years have you owned this business? a@ (coda b, (actual number of years) L, LESS N 1 2c 1-2 a, 3-5 4, 6-10 5 Mom rnAN 10 9-4 How maay persona, incrudin8 yourself, were employed in this business Pull-time during the sumer of 19841 (Full-time = greater ehan 34 hcuro of work per week) Q-5 Of the total number of full-time employees, haw many were faaily memitba~s ? Q-6 Maw many persons, including yourself, were employad part-time dgaring 6he slammer of 1984? (Part-eime = 1-34 hours of %~orK per week) Q-7 Of the goto% number of part-time employees, how wawy were family membars ? Q-8 Were mosc of your summer, 1984 employees, residents af the area fur a year or more, leas $ban a ye=, ar a mixture of both? 1, RESSDEHTS FOR A YUW OW MORE 2, RESIDENTS FOR LESS $PSk3IAa A YEAR 3, MIXTURE OF @om ~BES OF USIDENTS Q-9 Wow many persons, including yourself, were erraployed full-time during Che winter of 1983-1984? Q-10 3f Ene total number of full-rime employees, how many were family $ members? Q-11 Haw many persons, including yourself, were employed part-time duriag the @inter sf 1983-1984? Q-12 Of the total number of part-time employees, how many were family members? Q-13 Were most of your winter, 1984 employees, residents of the area for a year or mre, less than a year, or a mixture of both? 1, mS%DENTS FOR A YUR 08 MORE 2, RESIDEmS FOB LESS N A YEAR 3e MIXTURE OF Born ZPE% OF USIDENTS Q-14% HOW WBO your vo1-e of business this year (1984) compared :o your volume of businasa lase year (1983)? Please choose from among these choices (Sheet A) 1. MORE IN m~ UST 12 MO~~S AN IW PREVIOUS YEARS 2, ABOUT mE $Am XH mE UST 12 MON2BS 8% EH PaVEBUS YEARS 3e LESS IN WE LAST l.2 MONWS WAN IN PMVIBUS YEARS 4. NO BASIS FOR COMPARISON, CAN'T TELL b ~ If % o~ 3 then: Q-14& What were the wain factors ehag contributed ts this change in business volume? Q-15 bahat kinds of problems has your business faced within ehe Lasc year? CUSTOMER ACCESS TO BUSHMESS Ql6-a Do you have any plan3 for expanding this busine3s during tne aexr year? 12 I or 3, ASK mXT 2 QbTSTEBNS, P YES 2 so 3 AWT SUM 0-1.6b: What are your business expansion plans? When Humbeg ~f new hires Qw16c: Are there any factors ehag wsuhd eonstrain ysur busiw~ss expans ion plans? Q-17a: Dc ycu have aay plans for starting a new business? If i or 3, ASK THE MXT WO QUESTIONS 1 "tls 2 HQ 3 NOP SURE Q-17b: What are your plans for starting a nev'business? When Q-%7c: Are thage any factors that would sanstraia your business start-up plans? Q-18 (SEOW SHEET B) In which category would you place yauc gross awaual business sales volume?